Booking policy
1. Booking process
Bookings for the Rafarko residences can be made via the booking form on rafarko.gr, by phone or by email.
Submitting a booking request does not constitute automatic confirmation. We will follow up to verify availability and reach mutual agreement. A booking is considered confirmed only upon our explicit written confirmation.
2. Minimum stay
The minimum stay is 7 (seven) nights. Shorter stays cannot be accommodated unless otherwise agreed in a special arrangement.
3. Payment methods
Payment can be made in one of the following ways:
- Bank transfer: to a bank account communicated to you upon booking confirmation
- Payment on arrival: in cash or another agreed method
No deposit is required to confirm a booking, unless otherwise agreed during our communication.
4. Cancellation policy
Full refund: when the booking is cancelled at least 30 days before check-in. The full amount is refunded, less any bank charges already incurred.
50% cancellation fee: when the booking is cancelled between 21 and 30 days before check-in.
100% cancellation fee: when the booking is cancelled within 20 days of check-in. In this case no refund is issued.
Important: no deposit amount is refundable under any circumstances.
5. Early departures
In the event of an early departure, a cancellation fee equal to 50% of the remaining rental period will be charged, in accordance with Greek Law 1652/86 (Government Gazette 167A).
6. Booking modifications
Requests to modify a booking (change of dates, number of guests, etc.) are considered upon request and are valid only once confirmed in writing by us. Any modifications are subject to availability.
7. Check-in / check-out
Check-in and check-out times are arranged upon booking confirmation. Please contact us in advance in the event of a delay.
8. Contact for bookings
For any questions regarding your booking, please contact us via the booking or contact form on rafarko.gr.